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Five minutes of your time needed: 11th annual TECHNOLOGY IN THE FRAME SHOP SURVEY

Mike Labbe

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Get The Picture
11th ANNUAL FRAME SHOP TECHNOLOGY POLL & DISCUSSION
Does your shop have a CMC? POS? WEBSITE?

A survey that compares how US and CANADIAN shops have applied technology such as matcutters, CMCs, pricing/POS systems, visualization, internet access, websites, social networking, etc A brief comparison of backup procedures and computer security.


CLICK HERE TO PARTICIPATE


This should take less than 5 minutes...
Your input and discussion are greatly appreciated!


The survey runs 11/1/2013 - 11/30/2013. Results to be posted week of 12/1/2013

RESULTS from previous surveys: LINK TO RESULTS

-If a vendor mass emails customers encouraging them to participate, their product will be disqualified
-One entry per shop or IP permitted
-This survey is intended for US and Canadian retail framers, but not vendors or reps.
-Your poll selections are anonymous, although discussion is public and encouraged.
-The results represent a small sample of the industry, and should NOT be used as a primary planning tool or business plan. This survey is purely for entertainment, to compare with our online peers, and to stimulate discussion about important frame shop technology issues.
 
Re: 11th annual TECHNOLOGY IN THE FRAME SHOP SURVEY (Highlights from first 10 years)

Note: The 2013 (11th) results will be posted in one month.

In 2012, 98.5% of surveyed shops reported having internet available in the shop.
Here is the breakdown:
internet.jpg

38.1% Cable ISP
38.1% DSL ISP (being phased out)
7.74% FiOS
5.95% WIFI (from someone ELSE'S router. permission or not)
4.76% OTHER ISP (T1, T3, Frame, ISDN, Microwave, etc)
3.57% Cellular/Mobile ISP (Verizon, ATT, TMobile, ClearWire, etc)
1.79% Dialup ISP (being phased out)
0.00% Satellite ISP (DirecPC, etc)

internet2.jpg


  • CABLE internet has enjoyed a steady increase, now tied with DSL
  • DSL peaked in 2007 and is now on the decline, as it is being phased out in many markets
  • Dialup internet peaked in 2003, and has long since been phased out.
  • New technologies such as FIOS are on the increase


In 2012, 71% of surveyed shops said that they have a CMC. (up from 49% in 2003)

cmc.jpg




cmc2.jpg


2012 SHOPS WITH MANUAL MAT CUTTERS (note: These shops may ALSO have a CMC)
42.86% We have a tabletop matcutter
20.41% We have a wall mounted matcutter
12.76% We have an oval manual matcutter
9.69% We have a hand held matcutter

2% of participants use an outside mat cutting service/provider, 98% cut the mats in-house



Please note: These annual surveys are done merely for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey. Participants represent a very technology active part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
In this section of the 2012 results, we are looking at Pricing Methods and POS results from the 10th annual framer's tech survey.
The 11th annual results will be posted in December of 2013. Please take a few minutes to vote today.

How do you price jobs at the design counter?
pos2.jpg




  • 71.79% Commercial POS system (see detail below)
  • 17.44% Manually with vendor paper chart and/or calculator
  • 6.15% Spreadsheet (Excel, etc)
  • 4.10% Custom database or compiled program
  • 0.51% Did not answer




pos.jpg




Ten Year POS Company Market Share Trends

pos3.jpg

Note: This chart represents only those with greater than 2% market share.

For those who use computers to price, how many POS terminals are at the design counter?


  • 1 PC 60.71%
  • 2 PCs 24.29%
  • 3 PCs 5.71%
  • 4 PCs 2.86%
  • 5 PCs 2.14%
  • 6 or more PCs 4.29%



How frequently do you BACK UP your POS data?


  • 49.28% Daily Backup (alarming. Should be 100%)
  • 28.26% Weekly
  • 22.46% Monthly
  • 13.77% Once in a blue moon
  • 5.07% I DO NOT BACK UP MY DATA



POS system backup method


  • 37.68% USB Thumb/Flash Drive
  • 22.22% Rotation of removable hard drives
  • 15.94% Offsite company (webrescue, carbonite, etc)
  • 9.42% To another PC in same office
  • 5.07% To CD, DVD, or ZIP disk
  • 5.80% Remotely via internet (to house)
  • 0.72% DAT/Steaming Cart Device
  • 0.00% Floppy Disks
  • 5.07% OTHER

Only 23.91% of shops surveyed are storing physical backups off-site (in case of fire, theft, etc)



Please note: These annual surveys are done merely for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey, from USA and CANADA ONLY. Participants represent a very technology active part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
Re: 2012 Survey Highlights from first ten years

In this section, we are looking at social networking and website use results from the 10th annual framer's tech survey. (completed December 1, 2012) The 2013 results will be posted in December of 2013.


  • 82.65% have a business WEB page
  • 72.22% have a business FACEBOOK page
  • 19.14% have a business TWITTER page
  • 12.35% have a business BLOG
  • 0.62% have a business TUMBLER page (reported as OTHER)
  • 0.62% have a business PINTEREST page (reported as OTHER)



Who created your website?


  • 54.32% I designed/created the site
  • 32.72% A professional web designer or consultant
  • 12.96% A friend, employee, or relative



How often is your web page updated or modified?

web1.jpg


web2.jpg


How Effective is your web page for attracting customers on scale of 1-10?

web3.jpg

Average 2012 score 50% (5/10)
Average 2011 score 48% (4.8/10)
Average 2010 score 45% (4.5/10)
Average 2009 score 44% (4.4/10)
Average 2008 score 38% (3.8/10)
Average 2007 score 35% (3.5/10)
Average 2006 score 29% (2.9/10)

MISC Web Items
24.69% My site offers a printable coupon
24.07% I sell a product online, through the site
18.52% I accept credit cards or paypal, directly through the site
10.49% I require customers to call for payment from website
24.69% I have tried paid placement/keywords
9.26% I have paid to submit my site to search engines
32.10% I have attended a web marketing class
24.07% My site offers reciprocal links
65.43% My site link is included in our regular ads
24.69% My site link is posted on outdoor signage
69.14% My site link is on our business cards
19.14% My site link is on our company vehicle

techpoll.jpg


In this final section, we are looking at security and misc results from the 10th annual framer's tech survey.

Are you a PC or a MAC?


  • 91.05% Have at least one Windows based computer
  • 13.68% Have at least one Apple/MAC based computer


MISC Items


  • 9.47% We offer a public terminal for customers to search for art
  • 25.26% Our business offers WIDE FORMAT PRINTING
  • 48.42% Our business offers PHOTO RESTORATION services (in house or outsourced)
  • 45.26% Our shop emails some customers upon order completion
  • 35.79% We use online materials order for some vendors (LJ Direct, Studio, United, WebOrders, etc)


Antivirus


  • 26.84% Have been infected with a virus in the past
  • 77.89% have current antivirus protection
  • 6.32% have EXPIRED antivirus protection
  • 15.79% have NO antivirus protection


Wireless Security
47.37% We have a router or firewall device in our office/shop
40.00% We use wireless/WIFI in our office/shop
92.11% Our wireless has ENCRYPTION enabled (7.89% have no encryption)

Special note: If your router or provider equipment has antennas, it needs to be secured; even if you don't USE the wireless feature personally - others may have full access. If it is not encrypted with a password/key, or if you are using WEP type encryption, your data is at risk! If you are using Verizon FIOS, the default password needs to be changed. (WEP encryption and Verizon FIOS default passwords are easily guessed within minutes. WPA2 is a better encryption method for wireless. Most new equipment comes with WEP by default, or no security at all)


Re-post of 2004 Grumble security post:
Wireless Security Tips For Your Shop or Home
10/28/2004 Mike Labbe www.getthepictureframing.com

If you use wireless networking technology in your shop, you may be a target for hackers or individuals who may want to harvest your customer and/or financial data.

I was surprised when I turned on my laptop one day, in the comfort of my living room, and found a list of 3 available networks. It turns out one was my network and the other two were neighbors on a different street. The individuals left their wireless equipment with the default settings and were broadcasting their shared drives and printers to the entire neighborhood. The neighbors were equally surprised when I brought it to their attention.

This scenario is very common. In fact, as many as 80% of all wireless networks are easy prey because they have absolutely no security and the default factory settings were never changed. I personally think this is a serious problem, because it allows strangers full access to use your internet feed for illegal purposes. (liability) It also allows full access to copy or erase the contents of shared network drives, such as your POS database or customer list.

Security precautions to take if you have wireless deployed in your shop or home:

- Enable wireless security/encryption and assign a key. (MOST important) This is a setting in the router. I suggest choosing the newer 'WPA2' encryption. It will then let you assign an access "key" (password). In order to use your network, each PC will be prompted for this secret key one time. This is perhaps the most important precaution to take when securing your network, to keep unauthorized folks out.

Note: It is best NOT to use 'WEP' encryption. This older encryption method has been broken, and it would take a hacker less than a few minutes to break through this layer of security. There are various free utilities out there which claim to break through this layer of security in "6 to 30 seconds".

- Change the default password on your router. This will prevent customers, employees, or hackers from removing security that is already in place (firewall, encryption, etc). What if someone posing to view your art database was actually logged in to your router, removing security so they could later come back at night with a laptop and harvest your entire customer base and pricing data from the parking lot/car?

- Upgrade the firmware in your router. All router manufacturers periodically upgrade the software in the routers, and it's upgraded in about a minute through their web page. These important updates are released to improve performance and fix security problems. ( http://www.linksys.com/download/ http://kbserver.netgear.com/main.asp http://www.dlink.com )

- Change the default SSID name of the router and turn SSID broadcasting OFF. (less important) When a hacker sees "NETGEAR" or "LINKSYS" broadcasted, they assume you didn't care enough to set it up properly - and probably have lax security. In addition, it can get confusing if there are multiple networks in range with the same name. Select a unique name. Turning off the SSID broadcasting will discourage most accidental connections, although there are utilities out there to find networks even with this option turned off.

- Enable the "Wireless Mac Filter" option in your router, and enter all of your machines in the table as the only machines permitted to access your network. (less important) MAC means "Media Access Control address", not to be confused with Apple Mac computers. Each computer on your network will have a unique 12 digit MAC address. Although there are hacking utilities out there to monitor wireless packets and "spoof" a known mac address, it's unlikely that a novice would get around this security block - especially when combined with the other suggestions in this article.

I suggest trying these improvements from a machine that is HARDWIRED to your router, so you don't accidentally lock yourself out during the configuration.

The best way to secure your network and have the fastest performance is with a traditional hard wired approach. While wireless is ok for internet access, it's not very good when using a POS system or database that requires higher bandwidth to communicate with your server. Wireless networks are susceptible to interference from other nearby networks, microwave ovens, garage door openers, cordless telephones, rc toys, etc. Such interference can cause disconnections, slow speed, or file corruption.

Wireless technology is easily hacked, and there's no single way to secure it properly. The best way to minimize problems is to use a multi-prong approach that includes changing the router's default password, upgrading the router's firmware, adding WPA2 security with an encryption key, putting passwords on shared drives, turn off the SSID broadcast flag, and turn on MAC FILTERING in your router so it will only communicate with a list of known computers.

=========



Thank you for participating in the 11th annual technology survey! Discussion is welcomed

Mike Labbe
Get The Picture Framing

Please note: These unbiased annual surveys are done for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey, from USA and CANADA ONLY. Participants represent a very technology savvy part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
We're now up to 85 responses. I hope to have at least 200.

So far, 65% have been from TPFG, 22% from PPFA CORNER, 11% from LinkedIn, and 2% were shared by EMAIL (direct).

78 were from USA, 6 were from Canada, and 1 accidentally from Australia (although this is for US and Canada only)

If you haven't taken a few minutes to share how you use tech in the shop, please do so at the above link.

Thanks in advance
Mike
 
Mike,

In what year has this survey received its greatest number of participants? Least? I didn't see this data in your report.

Happy to see a great response.

John

Here is the breakdown:

2012: 196
2011: 198
2010: 149
2009: 141
2008: 197
2007: 158
2006: 283
2005: 161
2004: 183
2003: 201

2006 is high/off because a vendor emailed all customers to vote for their product. That's why there's a note on there since 2007 to disqualify any vendor who campaigns for votes :)

I try to shorten the poll slightly, each year.

Mike
 
Final week

So far, we have 117 participants. Ideally, I'd like to have at least 200 framers included in the survey.

So far 107 are from USA, and 9 from Canada. (and one in error from Australia, which this survey is not supposed to include)

67% came from www.thegrumble.com
21% came from www.ppfacorner.com
10% came from www.linkedin.com
3% came from from email links that were shared, and other forums

CLICK HERE TO PARTICIPATE


This should take less than 5 minutes...
Your input and discussion are greatly appreciated!

The survey period ends next week. Results will be crunched and compiled the first week of December.

Thanks!
Mike
 
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