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10th Annual Frame Shop USE OF TECHNOLOGY Survey: November 2012

Mike Labbe

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Get The Picture
10th ANNUAL FRAME SHOP TECHNOLOGY POLL & DISCUSSION
Does your shop have a CMC? POS? WEBSITE?

A survey that compares how US and CANADIAN shops have applied technology such as matcutters, CMCs, pricing/POS systems, visualization, internet access, websites, social networking, etc A brief comparison of backup procedures and computer security.

CLICK HERE TO PARTICIPATE
techpoll.jpg


This should take less than 5 minutes...
Your input and discussion are greatly appreciated!



The survey runs 11/1/2012 - 11/30/2012. Results to be posted week of 12/1/2012
RESULTS from previous surveys: LINK TO RESULTS

-If a vendor mass emails customers encouraging them to participate, their product will be disqualified
-One entry per shop or IP permitted
-This survey is intended for US and Canadian framers, but not vendors or reps.
-Your poll selections are anonymous, although discussion is public and encouraged.
-The results represent a small sample of the industry, and should NOT be used as a primary planning tool or business plan. This survey is purely for entertainment, to compare with our online peers, and to stimulate discussion about important frame shop technology issues.
 
10th Annual Frame Shop Technology Survey

For those who have already participated - THANK YOU!

If you have not yet participated and are in USA or Canada, please do so soon. We are half way through the annual polling period (November).

The link is above

Thanks
Mike
 
2012 10th Annual Technology Poll Results

Discussion is welcome. I'll break this up into several posts.

98.5% of surveyed shops reported having internet available in the shop. Here is the breakdown:

internet.jpg

38.1% Cable ISP
38.1% DSL ISP (being phased out)
7.74% FiOS
5.95% WIFI (from someone ELSE'S router. permission or not)
4.76% OTHER ISP (T1, T3, Frame, ISDN, Microwave, etc)
3.57% Cellular/Mobile ISP (Verizon, ATT, TMobile, ClearWire, etc)
1.79% Dialup ISP (being phased out)
0.00% Satellite ISP (DirecPC, etc)

internet2.jpg

  • CABLE internet has enjoyed a steady increase, now tied with DSL
  • DSL peaked in 2007 and is now on the decline, as it is being phased out in many markets
  • Dialup internet peaked in 2003, and has long since been phased out.
  • New technologies such as FIOS are on the increase


Please note: These annual surveys are done merely for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey. Participants represent a very technology active part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
2013 Tech Poll Results: CMC and mat cutting in the shop

In this section, we are looking at CMC results from the 10th annual framer's tech survey.

71% of surveyed shops said that they have a CMC. (up from 49% in 2003)

cmc.jpg



cmc2.jpg


2012 SHOPS WITH MANUAL MAT CUTTERS (note: These shops may ALSO have a CMC)
42.86% We have a tabletop matcutter
20.41% We have a wall mounted matcutter
12.76% We have an oval manual matcutter
9.69% We have a hand held matcutter

2% of participants use an outside mat cutting service/provider, 98% cut the mats in-house



Please note: These annual surveys are done merely for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey, from USA and CANADA ONLY. Participants represent a very technology active part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
2012 Tech Survey: PRICING/POINT OF SALE

In this section, we are looking at Pricing Methods and POS results from the 10th annual framer's tech survey.

How do you price jobs at the design counter?
pos2.jpg


  • 71.79% Commercial POS system (see detail below)
  • 17.44% Manually with vendor paper chart and/or calculator
  • 6.15% Spreadsheet (Excel, etc)
  • 4.10% Custom database or compiled program
  • 0.51% Did not answer


pos.jpg




Ten Year POS Company Market Share Trends

pos3.jpg

Note: This chart represents only those with greater than 2% market share. For full report, see the link below.


Please note: These annual surveys are done merely for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey, from USA and CANADA ONLY. Participants represent a very technology active part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
2012 Survey Results: POS and Backups (continued)

In this section, we are looking at Pricing Methods and POS results from the 10th annual framer's tech survey.

For those who use computers to price, how many POS terminals are at the design counter?
  • 1 PC 60.71%
  • 2 PCs 24.29%
  • 3 PCs 5.71%
  • 4 PCs 2.86%
  • 5 PCs 2.14%
  • 6 or more PCs 4.29%

How frequently do you BACK UP your POS data?
  • 49.28% Daily Backup (alarming. Should be 100%)
  • 28.26% Weekly
  • 22.46% Monthly
  • 13.77% Once in a blue moon
  • 5.07% I DO NOT BACK UP MY DATA

POS system backup method
  • 37.68% USB Thumb/Flash Drive
  • 22.22% Rotation of removable hard drives
  • 15.94% Offsite company (webrescue, carbonite, etc)
  • 9.42% To another PC in same office
  • 5.07% To CD, DVD, or ZIP disk
  • 5.80% Remotely via internet (to house)
  • 0.72% DAT/Steaming Cart Device
  • 0.00% Floppy Disks
  • 5.07% OTHER

Only 23.91% of shops surveyed are storing physical backups off-site (in case of fire, theft, etc)



Please note: These unbiased annual surveys are done for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey, from USA and CANADA ONLY. Participants represent a very technology savvy part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
2012 Survey: Framing Visualization Software

In this section, we are looking at Virtual Framing Visualization Software Use from the 10th annual framer's tech survey.

viz2.jpg



viz.jpg



viz3.jpg


Please note: These unbiased annual surveys are done for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey, from USA and CANADA ONLY. Participants represent a very technology savvy part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
Mike the back up %
I wonder if that may be because some of the framers are really small.
I know 8 here in oHIo that will go a week or 10 days and not take in an order.
Wonder if the question of $ sales a year should be included with all surveys
 
That's an interesting observation. You're saying that they may only back up their data if they have a sale, and may go a week or more without an new transactions.

TBH, I didn't really consider that scenario. It probably accounts for some of the 50% figure, but I think some of it is also that some don't consider backups as a priority/necessary :)

The survey software is VERY limited. Are you saying that I should ask people in advance who make less than xxx per year, not to participate? That's probably the only way to make that happen.

It's also a bit challenging because people don't necessarily follow the rules. :) For example, even though this survey is for USA and Canada, and says it all over, there were 2 participants from NZ, 3 from AUS, and 4 from UK. The rest were from USA and Canada. Surveys in UK or Australia would have VERY different results, as the key players and use of technology in the frame shop are different in those countries.

Thanks for the feedback. I'm still crunching numbers on this thing, in spare time. I'll keep posting results as graphs.

I'm glad that someone is looking at them! :)

Mike
 
Maybe ask annual sales
$5000-8000 would= about 4 frames a month
8000-12000 would= about 10 frames a month
12000-20000 would= about 16 frames a month
20000-35000 would= about 29frames a month
35000-50000 would= about 41 frames a month
50000-65000 would= about 54 frames a month
65000-80000 would= about 66 frames a month
80000-100000 would= about 83 frames a month
100000-120000 would= about 100 frames a month
120000-150000 would= about 125frames a month
150000-175000 would= about 145 frames a month
175000-200000 would= about 166 frames a month
250000-400000 would= about 330 frames a month
400000-600000 would= about 500 frames a month
600000+


how about this one for a survey
how much length moulding did you use last year?
how much moulding did you order chop?
how many lites of glass did you use?
how many whole sheets of mat board did you buy?
how many customers did you have last year?
how many frames did you build last year?
how many did you have joined by supplier?

as if you needed more questions for a survey... LOL
 
2012 Results: Promotion by Web Site and Social Networking

In this section, we are looking at social networking and website use results from the 10th annual framer's tech survey.

  • 82.65% have a business WEB page
  • 72.22% have a business FACEBOOK page
  • 19.14% have a business TWITTER page
  • 12.35% have a business BLOG
  • 0.62% have a business TUMBLER page (reported as OTHER)
  • 0.62% have a business PINTEREST page (reported as OTHER)

Who created your website?
  • 54.32% I designed/created the site
  • 32.72% A professional web designer or consultant
  • 12.96% A friend, employee, or relative

How often is your web page updated or modified?

web1.jpg


web2.jpg


How Effective is your web page for attracting customers on scale of 1-10?

web3.jpg

Average 2012 score 50% (5/10)
Average 2011 score 48% (4.8/10)
Average 2010 score 45% (4.5/10)
Average 2009 score 44% (4.4/10)
Average 2008 score 38% (3.8/10)
Average 2007 score 35% (3.5/10)
Average 2006 score 29% (2.9/10)

MISC Web Items
24.69% My site offers a printable coupon
24.07% I sell a product online, through the site
18.52% I accept credit cards or paypal, directly through the site
10.49% I require customers to call for payment from website
24.69% I have tried paid placement/keywords
9.26% I have paid to submit my site to search engines
32.10% I have attended a web marketing class
24.07% My site offers reciprocal links
65.43% My site link is included in our regular ads
24.69% My site link is posted on outdoor signage
69.14% My site link is on our business cards
19.14% My site link is on our company vehicle

Please note: These unbiased annual surveys are done for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey, from USA and CANADA ONLY. Participants represent a very technology savvy part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
2012 Survey Results: Security and MISC Topics (Final Section)

techpoll.jpg


In this final section, we are looking at security and misc results from the 10th annual framer's tech survey.

Are you a PC or a MAC?
  • 91.05% Have at least one Windows based computer
  • 13.68% Have at least one Apple/MAC based computer

MISC Items
  • 9.47% We offer a public terminal for customers to search for art
  • 25.26% Our business offers WIDE FORMAT PRINTING
  • 48.42% Our business offers PHOTO RESTORATION services (in house or outsourced)
  • 45.26% Our shop emails some customers upon order completion
  • 35.79% We use online materials order for some vendors (LJ Direct, Studio, United, WebOrders, etc)

Antivirus
  • 26.84% Have been infected with a virus in the past
  • 77.89% have current antivirus protection
  • 6.32% have EXPIRED antivirus protection
    [*]15.79% have NO antivirus protection

Wireless Security
47.37% We have a router or firewall device in our office/shop
40.00% We use wireless/WIFI in our office/shop
92.11% Our wireless has ENCRYPTION enabled (7.89% have no encryption)


Special note: If your router or provider equipment has antennas, it needs to be secured; even if you don't USE the wireless feature personally - others may have full access. If it is not encrypted with a password/key, or if you are using WEP type encryption, your data is at risk! If you are using Verizon FIOS, the default password needs to be changed. (WEP encryption and Verizon FIOS default passwords are easily guessed within minutes. WPA2 is a better encryption method for wireless. Most new equipment comes with WEP by default, or no security at all)


Re-post of 2004 Grumble security post:
Wireless Security Tips For Your Shop or Home
10/28/2004 Mike Labbe www.getthepictureframing.com

If you use wireless networking technology in your shop, you may be a target for hackers or individuals who may want to harvest your customer and/or financial data.

I was surprised when I turned on my laptop one day, in the comfort of my living room, and found a list of 3 available networks. It turns out one was my network and the other two were neighbors on a different street. The individuals left their wireless equipment with the default settings and were broadcasting their shared drives and printers to the entire neighborhood. The neighbors were equally surprised when I brought it to their attention.

This scenario is very common. In fact, as many as 80% of all wireless networks are easy prey because they have absolutely no security and the default factory settings were never changed. I personally think this is a serious problem, because it allows strangers full access to use your internet feed for illegal purposes. (liability) It also allows full access to copy or erase the contents of shared network drives, such as your POS database or customer list.

Security precautions to take if you have wireless deployed in your shop or home:

- Enable wireless security/encryption and assign a key. (MOST important) This is a setting in the router. I suggest choosing the newer 'WPA2' encryption. It will then let you assign an access "key" (password). In order to use your network, each PC will be prompted for this secret key one time. This is perhaps the most important precaution to take when securing your network, to keep unauthorized folks out.

Note: It is best NOT to use 'WEP' encryption. This older encryption method has been broken, and it would take a hacker less than a few minutes to break through this layer of security. There are various free utilities out there which claim to break through this layer of security in "6 to 30 seconds".

- Change the default password on your router. This will prevent customers, employees, or hackers from removing security that is already in place (firewall, encryption, etc). What if someone posing to view your art database was actually logged in to your router, removing security so they could later come back at night with a laptop and harvest your entire customer base and pricing data from the parking lot/car?

- Upgrade the firmware in your router. All router manufacturers periodically upgrade the software in the routers, and it's upgraded in about a minute through their web page. These important updates are released to improve performance and fix security problems. ( http://www.linksys.com/download/ http://kbserver.netgear.com/main.asp http://www.dlink.com )

- Change the default SSID name of the router and turn SSID broadcasting OFF. (less important) When a hacker sees "NETGEAR" or "LINKSYS" broadcasted, they assume you didn't care enough to set it up properly - and probably have lax security. In addition, it can get confusing if there are multiple networks in range with the same name. Select a unique name. Turning off the SSID broadcasting will discourage most accidental connections, although there are utilities out there to find networks even with this option turned off.

- Enable the "Wireless Mac Filter" option in your router, and enter all of your machines in the table as the only machines permitted to access your network. (less important) MAC means "Media Access Control address", not to be confused with Apple Mac computers. Each computer on your network will have a unique 12 digit MAC address. Although there are hacking utilities out there to monitor wireless packets and "spoof" a known mac address, it's unlikely that a novice would get around this security block - especially when combined with the other suggestions in this article.

I suggest trying these improvements from a machine that is HARDWIRED to your router, so you don't accidentally lock yourself out during the configuration.

The best way to secure your network and have the fastest performance is with a traditional hard wired approach. While wireless is ok for internet access, it's not very good when using a POS system or database that requires higher bandwidth to communicate with your server. Wireless networks are susceptible to interference from other nearby networks, microwave ovens, garage door openers, cordless telephones, rc toys, etc. Such interference can cause disconnections, slow speed, or file corruption.

Wireless technology is easily hacked, and there's no single way to secure it properly. The best way to minimize problems is to use a multi-prong approach that includes changing the router's default password, upgrading the router's firmware, adding WPA2 security with an encryption key, putting passwords on shared drives, turn off the SSID broadcast flag, and turn on MAC FILTERING in your router so it will only communicate with a list of known computers.

=========

Thank you for participating in the 10th annual technology survey!
Mike Labbe
Get The Picture Framing


Please note: These unbiased annual surveys are done for discussion and entertainment value, and should not be used as a primary planning tool. Results represent those who participated in a survey, from USA and CANADA ONLY. Participants represent a very technology savvy part of the US framing community (forum users), but the results may not necessarily represent the industry as a whole. Please use the results with caution. Details can be viewed at http://www.custompictureframing.com/poll_results.htm
 
Mike, If we could match up sales volume with technology use such as how and when backing up, that would be really interesting information. I know of people who are small enough that they might not have anything to back up everyday.

I've had a hard drive crash resulting in data loss. It had been a week since a back up....Now I back up whether I need to or not. I'm sure ole' murphy is looking over my shoulder at all times!:sorrow:
 
I am also on the side of extra careful, with regards to backups. It only takes one disaster to learn that lesson! :)

We do daily backups which are forced by LifeSaver, as part of the daily closing. We run a daily closing, whether there are sales or not for the day. This one goes to a rotation of 7 flash drives (one labelled for each day of the week) They live in the safe at the shop. It takes about 3-5 seconds per day for this to happen.

Then the system automatically does an online backup every night at 9pm. This is just a second level of protection, in case we have a break in overnight. That system (webrescue) keeps 5 generations (days) of backups.

Once monthly, I back up all document and data folders at the shop to a rotation of 2 external hard drives that live at the house. (one per month, alternating) This is a full backup of our accounting system, POS folder, spreadsheets, pictures, ads, documents, photo restoration projects saved, etc. The first two backups are POS DATA FILES ONLY.

Mike
 
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