Alexandra Cirulis
Participant
Has anyone been experiencing a ridiculous amount of problems with Roma orders? About a year ago, Customer Service at Roma practically fell off the map and I'd like to know why. They send us wrong mouldings almost every week, or they promise same day shipping and won't ship the order for 3 days. It has really messed up our turn around time. We have to tell customers to allow a MONTH if they order Roma! Im upset because Roma makes good moulding but the service there has truly been insane. They sent us a duplicate of an order we place 3 weeks ago that took them 3 weeks to ship. So we received the exact same mouldings that had already been cut, joined, and put together and sent home with customers!
Anyone else experiencing these types of problems with this company? We are really considering taking down the Roma samples but it is such a staple at our shop we just dont know. Id love to hear from others!
Thanks!
Anyone else experiencing these types of problems with this company? We are really considering taking down the Roma samples but it is such a staple at our shop we just dont know. Id love to hear from others!
Thanks!