I kind of know my answer but always nice to hear feed back.
I framed a large photo for a customer, we went over several designs, then I heard from her a couple days later, she wanted to see photos of what she was looking at, so I added them to the Larson visualization software and sent her pictures. She passed them along to her daughter who owns a art gallery and they both agreed on the the final choice we already picked out.
Well she comes to pick it up and decided she doesn't like the mat, she wants a grey suede mat now and she spends hours with my employee going over, she has narrowed it down to two. 40x60 suede mats are not cheap, It will cost her an extra $300 for the new mat and labor, for a job that has already cost her $800
1. Do I make her pay? Any other business I can think of would.
2. Make her pay a discounted rate?
3. Eat a $75 sheet of suede mat board and the time and labor to make some one happy who could come back again with more work or more trouble?
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I framed a large photo for a customer, we went over several designs, then I heard from her a couple days later, she wanted to see photos of what she was looking at, so I added them to the Larson visualization software and sent her pictures. She passed them along to her daughter who owns a art gallery and they both agreed on the the final choice we already picked out.
Well she comes to pick it up and decided she doesn't like the mat, she wants a grey suede mat now and she spends hours with my employee going over, she has narrowed it down to two. 40x60 suede mats are not cheap, It will cost her an extra $300 for the new mat and labor, for a job that has already cost her $800
1. Do I make her pay? Any other business I can think of would.
2. Make her pay a discounted rate?
3. Eat a $75 sheet of suede mat board and the time and labor to make some one happy who could come back again with more work or more trouble?
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